Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, phone number, and address provided when you book a repair or contact us.
• Service information — details about your appliance and the fault you describe to us.
• Usage data — anonymised analytics data collected through Google Analytics when you visit our website. This includes pages visited, device type, and approximate location.

2. How We Use Your Information

We use the information we collect only for legitimate business purposes:

• To schedule and deliver the appliance repair service you have requested.
• To contact you regarding your appointment, quote, or service warranty.
• To improve our website and understand how visitors use it (via anonymised analytics).
• To measure the effectiveness of our advertising (via Google Ads conversion tracking).

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Google Analytics & Advertising

Our website uses Google Analytics and Google Ads tracking. These services use cookies to collect anonymised data about website visitors. Information collected includes pages visited, session duration, and general geographic region — it does not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Data Retention

We retain customer contact and service records for a reasonable period to fulfil warranty obligations and for administrative purposes. We do not retain data longer than necessary.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, where we are not legally required to retain it.

To exercise any of these rights, please contact us using the details below.

6. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit.

7. Third-Party Links

Our website may contain links to external sites (such as WhatsApp). We are not responsible for the privacy practices of those third-party services. We encourage you to review their respective privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with the revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: